Operations and Quality Management (261228)

Learning Outcomes

Provide students with knowledge about:
-     Basic elements for the management of operations, production and quality;
-     Methods and practices of operations management, production and quality;
-     Existing support systems and tools;
-     The intervention of the operations manager in the organizations.
Enable students to the future challenges of operations management, production and quality, service companies and the broader value chain of organizations in general.

Study Program

1. PRESENTATION AND INTRODUCTION
1.1. Teacher presentation, objectives, UC program
1.2. Teaching and Assessment Methodology
1.3. Operations and Quality Management?
1.4. Group Application Works (TAGs)
2. THEORY OF ADMINISTRATION - CONTEMPORARY TRENDS
2.1. School Classics and Quality
2.2. TQM, Japanese Model, Quality of Life at Work 
2.3. Learning, Entrepreneurship, Knowledge, Virtual Mgmt
2.4. Distribution of TAGs
3. Support for TAGs (i)
4. PERFORMANCE OF ORGANIZATIONS
4.1. Strategy, Competitiveness and Differentiation
4.2. Performance, Efficiency and Effectiveness
4.3. Waste and Lean Production
4.4. Organizational Performance Evaluation Models
5. Support for TAGs (ii)
6. AGGREGATE PRODUCTION PLANNING
6.1. The Aggregate Production Planning (PAP) process 
6.2. PAP – Pure and Mixed Strategies
6.3. Practice and techniques of PAP
7. Application exercises - PAP
8. Continuous Assessment 1 (TAG project)
9. Support for TAGs (iii)
10. STOCKS MANAGEMENT
10.1. Characteristics of stocks, ABC classification
10.2. Stock Security and the Procurement Process 
10.3. Just In Time 
11. Application Exercises - Stock Management 
12. Continuous Assessment 2 (TAG Theory research)
13. Support for TAGs (iv)
14. Continuing Assessment 3 (TAG presentation)
15. Final Evaluation (Discussion of a TA)

Bibliography

MAIN REFERENCES 

Lisboa, J. V., & Gomes, C. F. (2008). Gestão de operações (2ª. ed.). Porto: Vida Económica.
Maximiano, A. C. A. (2008). Introdução à administração (7ª. ed., reimpressão). São Paulo, SP: Atlas.
Pires, A. R. (2007). Qualidade: Sistemas de gestão de qualidade (3ª ed.). Lisboa: Sílabo.
Pinto, J. P. (2010). Gestão de operações, na indústria e nos serviços (2ª ed.). Lisboa: Lidel