Quality in Information Systems (271153)

Learning Outcomes

  • Provide theoretical and practical knowledge about information systems (IS) quality, in distinct dimensions of organizational management and certification of IS processes and IS products.
  • Introduce models and quality standards (national / international) about organizational management systems and software engineering.
  • Develop planning, testing, and risk management skills in the context of software development and implementation.
  • Present the use of quality techniques and management tools, its adoption for assessment, evaluation, audit, and improvement of IS/IT development processes.
  • Introduce frameworks, models, and best practices in IS (e.g., ITIL).
  • Present essential concepts of Microsoft .NET and related technologies, in the practice of IS quality.

Study Program

  1. Quality management
  • Foundations
  • IS/IT Quality; data quality, information quality, and systems quality
  • ISO management systems: ISO 9001:2008 standard
  • Certification (company / product)
  1. Standardization and IS/IT process improvement
  • ISO15504 / SPICE
  • CMM / CMMI
  • ISO 9001:2015 and BPM – Business Process Management
  • ISO/IEC 12207, ITIL e COBIT
  • Specific IS standards: NASA, NATO (AQAP) e ECSS, Information and

Systems Security

  1. Product quality and development process quality
  • Software quality assurance
  • Methodologies and metrics in software quality
  • IS quality management models for traditional and agile approaches
  • Tests and software inspections
  • Quality management software
  1. IS quality practice with Visual Studio
  • Microsoft.NET
  • Microsoft.NET Windows and Web
  • Validation and error control



Apontamentos da disciplina e artigos a apresentar pelo docente.
Normas internacionais de gestão da qualidade (ISO, NP EN ISO 9001:2015).
PATTON, R. (2005). Software Testing (2nd Edition). Sams. ISBN: 0672327988.
TIAN, J. (2005). Software Quality Engineering: Testing, Quality Assurance, and Quantifiable Improvement. Wiley-IEEE Computer Society Press. ISBN: 0471713457.
CARNEIRO, A. (2002). Auditoria de Sistemas de Informação. FCA – Editora de Informática. ISBN: 972-722-436-9.