Helpdesk

I need Help

The ISMT Helpdesk supports students, teachers and staff with access to the following digital services:

  • Institutional email (Webmail) Moodle
  • Secure-ISMT Wi-Fi network
  • General IT support (equipment, classrooms, software, connectivity)

First access

Students (email, Moodle and Wi-Fi)


When you enrol at ISMT, you receive, at your usual email address, a message with your

initial credentials for:

For students:

  • Username: your ISMT student number
  • Password: the temporary password sent in the initial email

IMPORTANT: Your access to the Secure-ISMT Wi-Fi will only be active after you change the initial password via Webmail (procedure below).

Teachers and staff

Teachers and staff receive their institutional email account and initial password from ISMT’s administrative/IT services.
For teachers/staff:

  • Email: firstnamelastname@ismt.pt
  • Wi-Fi username: the part before “@ismt.pt” of your institutional email
    • Example: for docente@ismt.pt, the Wi-Fi username is docente
  • Password: the same password used for institutional email

If you have not received your credentials, or if you cannot access the services, please contact:

For Moodle-related issues as a teacher (course access, visibility, enrolments), please contact:

Password reset for Moodle, email and Wifi

If you have forgotten your password or cannot access Moodle, Webmail or Secure-ISMT Wi- Fi, you must send an email to:

 

with the following data:

  • Subject: Moodle password reset request
  • Full name
  • Student number at ISMT
  • Course you are enrolled in

The Helpdesk will reset your password and send you new access credentials.

Password reset for E-SCA

For password reset or access problems in E-SCA – E-Serviços para o Cidadão Estudante, send an email to:


with the following data:

  • Subject: E-SCA password reset request
  • Full name
  • Student number at ISMT
  • Course you are enrolled in

How to access Wi-Fi, Webmail and Moodle at ISMT

Access to Secure-ISMT Wi-Fi – Students

 

To access the ISMT wireless network Secure-ISMT, you must authenticate using:

  • Username: your student number~
  • Password: the same password used for Moodle

NOTE: Access to Secure-ISMT Wi-Fi is only active after you change the initial password sent to you.

Wi-Fi configuration guides

To configure Secure-ISMT on your device (laptop, smartphone or tablet), follow the instructions on screen when connecting or request assistance from the IT office.


If you need additional help, you may:

Access to Secure-ISMT Wi-Fi – Teachers and staff

 

To access the ISMT wireless network Secure-ISMT, you must authenticate using:

  • Username: the username of your institutional email
  • Password: the same password used for your institutional email

If you experience persistent connection problems, please contact:

helpdesk@ismt.pt

Access to Webmail

  1. Go to: https://webmail.ismt.pt
  2. Login with:
    • Username:
      • Students: your student number
      • Teachers/staff: your email username (before “@ismt.pt”)
    • Password: initial password (first access) or your current password

Access to Moodle

  1. Go to: https://moodle.ismt.pt
    • Login with:
    • Username:
      • Students: your student number
      • Teachers/staff: your email username (before “@ismt.pt”)
  2. Password: the same password used for Webmail / Wi-Fi

Course units (modules) associated with your enrolment will only appear on your Moodle homepage after you self-enrol in them. To do this, first search for the module in Moodle (for example, using “All courses” or the search bar), open the course page, and then self-enrol using the enrolment key provided by the lecturer. Once you complete this step, the module will appear on your Moodle dashboard.

Changing your password (Webmail / Wi-Fi / Moodle)

To change your password (students and staff):

  • Access https://webmail.ismt.pt with your username and current password.
  • Go to “Definições / Settings”, then “Password”.
  • Fill in the fields as follows:
    • Current password: your current password
    • New password: your new password
    • Confirm password: repeat the new password

IMPORTANT: The new password must contain all of the following elements:

  • a lowercase letter (a–z)
  • an uppercase letter (A–Z)
  • a number (0–9)
  • a special character (! # % & @ { [ ] } + * . |) and must have at least 10 characters.

The new password will be valid for:

  • Institutional email (Webmail) Moodle
  • Secure-ISMT Wi-Fi

If you did not receive your initial credentials

If you were admitted/enrolled at ISMT and did not receive the initial credentials email:

  • Please note: it usually takes a few days after your enrolment is confirmed for your initial credentials to be generated.
  • If you still have not received them within one week after your enrolment, follow the steps below.
  1. Check your spam / junk email folder.
  2. Log in to E-SCA and confirm that the email address associated with your student record is correct and up to date.
  3. If you still cannot find the message, send an email to helpdesk-moodle@ismt.pt including:
    • Full name
    • Student number
    • Course you are enrolled in
    • A short note indicating that you did not receive your initial credentials
    • Optionally) Confirmation that you checked your email address in E-SCA and it is correct

Contacts and service hours

For support regarding ISMT digital services, you may use:

  • helpdesk-moodle@ismt.pt
    • Moodle access problems (students and teachers)
    • Email and Wi-Fi password reset (students)
  • apoiodesca@ismt.pt
    • E-SCA password reset and access issues
  • helpdesk@ismt.pt
    • General IT support (classroom equipment, software, hardware, Wi-Fi connectivity, Zoom issues, etc.)

In-person support is available at the ISMT IT office, during normal office hours, according to the schedule published by ISMT.
Office hours:
– Weekdays, from 10:00 to 12:00 and from 14:00 to 16:00.